VP Experience Design – Card UX Strategy & AI

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in New York invites a Vice President of Experience Design to shape the card shopping experience across channels. You will lead design strategy, mentor teams, and collaborate with product and engineering to deliver accessible, brand-aligned, AI-enabled UX.

You will drive inclusive design, work with cross-functional teams, and present compelling narratives to executives while advancing customer-centric journeys and trust.

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including transformational innovation strategies and north star representations to drive customer-centric decision-making.
• Advanced technical literacy, including client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
• Expert-level Figma mastery, including design system governance, evolution and preparation of clean designs for AI-assisted builds.

Responsibilities

• Develop and execute design/research strategies for complex projects aligned with business objectives and user needs.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.
• Drive inclusive design practices and accessibility guidelines; mentor junior designers and foster diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into product development processes.
• Analyze market trends and user research to inform design decisions across platforms and channels.
• Establish end-to-end experience vision, interaction model, and quality bar; align teams on standards.

Skills

UX design

Storyboarding

Wireframes

Inclusive design

Figma mastery

AI in design

Design leadership

Tools

Figma

Design systems

Job description

JPMorgan Chase & Co. in New York invites a Vice President of Experience Design to shape the card shopping experience across channels. You will lead design strategy, mentor teams, and collaborate with product and engineering to deliver accessible, brand-aligned, AI-enabled UX.

You will drive inclusive design, work with cross-functional teams, and present compelling narratives to executives while advancing customer-centric journeys and trust.