VP, Enterprise Service Assurance & Operations

Comcast Corporation; Plano (TX); On-site; USD 234,111 - 386,285; Full time

Job summary

Comcast Corporation in Plano, TX is seeking a Vice President, Service Assurance to lead the operational strategies for Comcast Business Enterprise Service Assurance, overseeing Day 2 operations, incident, problem, change, and request management for large enterprise customers.

This role partners with the SVP, Customer Operations to drive outsourcing, automation, and performance improvements across nationwide and international locations, ensuring security, reliability, and exceptional customer

Qualifications

• Bachelor's degree required.
• 15+ years of relevant work experience.
• Strong leadership and communication skills.

Responsibilities

• Develop and execute operational strategies for Comcast Business Enterprise Service Assurance.
• Oversee incident, problem, change, and request management for large enterprise customers.
• Lead deployment of ITIL-based processes and drive continuous service improvements.

Skills

Leadership

Information Management

Service Assurance

Education

Bachelor's Degree

Job description

Comcast Corporation in Plano, TX is seeking a Vice President, Service Assurance to lead the operational strategies for Comcast Business Enterprise Service Assurance, overseeing Day 2 operations, incident, problem, change, and request management for large enterprise customers.

This role partners with the SVP, Customer Operations to drive outsourcing, automation, and performance improvements across nationwide and international locations, ensuring security, reliability, and exceptional customer