VP, EBO Operations Director (Remote)

First American; North Carolina; Remote; USD 114,000 - 153,000; Full time

Job summary

Join a forward-thinking company that prioritizes people and innovation in the mortgage servicing sector. This role is crucial in overseeing the Early Buy Out (EBO) process, ensuring compliance and excellence in execution. With a focus on collaboration and strategic planning, you will lead initiatives that drive organizational change and enhance effectiveness. The ideal candidate will bring extensive management experience and a results-oriented mindset. This is an exciting opportunity to make a significant impact in a dynamic environment that values diversity and inclusion.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

PTO

Sick Leave

Employee Stock Purchase Plan

Qualifications

• 8+ years of management experience in a large organization.
• Proven ability to create and execute strategic plans.

Responsibilities

• Develop strategies to support the EBO process.
• Lead process improvement initiatives to enhance effectiveness.

Skills

Strategic Planning

Project Management

Team Leadership

Problem-Solving

Communication Skills

Collaboration

Education

Bachelor's Degree

Advanced Degree

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by highly personalized service. Our offerings include innovative solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We are also recognized as a great place to work for women, diversity, and LGBTQ+ employees, and have been featured on over 50 regional best places to work lists. First American strives to be a great workplace for all.

What We Do

This role oversees the entire Early Buy Out (EBO) process to ensure flawless execution of EBO programs for ServiceMac clients. It is a cross-functional role requiring a thorough understanding of GSE requirements related to early buyouts (loan modifications and discretionary). As part of the ServiceMac management team, you will participate in strategy and implementation meetings to support the EBO process. The goal is to monitor the end-to-end process, report on team successes, and suggest improvements for support teams.

What You'll Do:

1. Develop strategies to support the overall EBO process.
2. Collaborate across teams to execute the program.
3. Manage internal and external processes to meet GSE compliance and client loan redelivery goals.
4. Lead process improvement initiatives to enhance organizational effectiveness.
5. Create and implement strategic plans.
6. Operate within budget constraints for expenses and programs.

What You'll Bring

1. Bachelor's degree or equivalent experience; advanced degree preferred.
2. 8+ years of management experience in a large, complex organization.
3. Proven ability to create and execute strategic plans.
4. Experience leading large projects with multiple stakeholders and driving organizational change.
5. Successful track record in team leadership, resource allocation, and performance monitoring.
6. Deep knowledge of principles, practices, and procedures in your field, including investor reporting.
7. Experience managing teams across multiple locations and developing solutions.
8. Excellent problem-solving, communication, collaboration, and presentation skills.
9. Results-oriented with strong time and project management skills; highly organized and driven.
10. Strong leadership qualities, including leading by example and empowering employees.

Salary Range: $114,625 - $152,825 Annually

This range is an estimate based on job-related factors such as knowledge, skills, experience, and location.

What We Offer

Our People First Culture celebrates diversity, equity, and inclusion. We support an authentic and inclusive workplace where you can bring your whole self. First American is an equal opportunity employer. We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.