VP, Customer Success & Services Delivery

Vanta

United States

Hybrid

USD 318,000 - 426,000

Full time

7 days ago

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Job summary

Vanta is seeking a Vice President of Professional Services, Customer Success & Support to lead and scale our CS, Support, and Professional Services functions. You will define the delivery model, team, and service offerings to accelerate customer time-to-value across segments.

You will own end-to-end delivery, drive net revenue retention, and build the tools and QA processes to improve service quality. Collaborate with Sales and Channel teams to enable partner-led engagements and ensure scalable,

Qualifications

10+ years in SaaS Professional Services, Customer Success, and/or Support.
5+ years in a senior leadership role at a high-growth software/AI company.
Experience building Professional Services or consulting from scratch.
Proven track record in owning services revenue including SOWs, pricing, and renewals.

Responsibilities

Lead the Customer Success and Support organizations and define the Professional Services function.
Own end-to-end delivery of implementations and consultative engagements.
Drive net revenue retention, expansion targets, and service quality metrics.
Build tools, dashboards, and QA processes to improve metrics.
Collaborate with Sales, Solutions, and Channel & Alliances on handoffs.
Define repeatable onboarding, implementation, and adoption motions aligned with product roadmap.