Vice President, Professional Services & Customer Success

Vanta; United States; Remote; USD 210,000 - 330,000; Full time

Job summary

Vanta is seeking a Vice President, Professional Services, Customer Success Support to lead our existing Customer Success and Support organizations and build Vanta's Professional Services function from the ground up. You will refine and define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve.

This executive will own end-to-end delivery of implementations and consultative engagements, drive net revenue retention, and

Qualifications

• Experience leading large, multi-disciplinary professional services teams.
• Ability to define delivery models and scale services across an org.
• Strong focus on customer success, retention, and revenue growth.
• Executive leadership and cross-functional collaboration.

Responsibilities

• Lead the Customer Success and Support organizations and build the Professional Services function from the ground up.
• Serve as executive escalation point for complex customer engagements and support escalations.
• Own delivery execution and metrics (on-time delivery, quality, reliability) for Professional Services engagements.
• Collaborate with Sales, Solutions, and Channel Alliances to enable seamless handoffs and partner-led engagements.

Job description

Vanta is seeking a Vice President, Professional Services, Customer Success Support to lead our existing Customer Success and Support organizations and build Vanta's Professional Services function from the ground up. You will refine and define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve.

This executive will own end-to-end delivery of implementations and consultative engagements, drive net revenue retention, and