VP of Customer Success & Growth

Varicent; Raleigh (NC); Remote; USD 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Varicent is seeking a Vice President of Customer Success to lead the CS and TAM teams across Growth, Enterprise, and Strategic segments in the Americas and EMEA. You will own customer outcomes, adoption, renewals, and expansion, partnering with Product, Engineering, Sales, and Support to maximize value from our platform.

You will shape the CS operating model, recruit and develop top talent, and drive a culture of customer advocacy and revenue growth across regions.

Qualifications

• 12+ years in GTM leadership in technology or SaaS.
• 5+ years managing managers, directors or senior leaders.
• Proven ability to drive renewal, expansion and NRR.
• Strong collaboration with Product, Engineering, Sales and Services.

Responsibilities

• Lead CS and TAM teams across Americas and EMEA to drive outcomes.
• Define operational OKRs and track customer health metrics.
• Build and scale a high-performing CS organization.
• Collaborate with Sales, Product and Renewal to align strategy.

Skills

Go-To-Market Leadership

Customer Success

Revenue Growth

Cross-functional Leadership

Executive Communication

Education

Bachelor’s degree

Tools

Salesforce

CRM Systems

Job description

Varicent is seeking a Vice President of Customer Success to lead the CS and TAM teams across Growth, Enterprise, and Strategic segments in the Americas and EMEA. You will own customer outcomes, adoption, renewals, and expansion, partnering with Product, Engineering, Sales, and Support to maximize value from our platform.

You will shape the CS operating model, recruit and develop top talent, and drive a culture of customer advocacy and revenue growth across regions.