VP, Customer Success - Global Growth & Adoption Lead

Seismic; United States; Hybrid; USD 187,000 - 257,000; Full time

Benefits offered by this job

Incentive plans

Job summary

Seismic seeks a seasoned VP of Customer Success to lead strategic initiatives across the CS organization, shaping vision, strategy, and execution to maximize value and expansion. You will partner with the SVP of CS to scale a world-class CS team, driving retention, growth, and strong customer partnerships across Commercial to Enterprise segments.

You will collaborate with Services, Sales, Product, and Marketing to translate customer needs into strategic product and process improvements, ensuring

Qualifications

• 12+ years leading Customer Success or post-sales in SaaS.
• 5+ years direct enterprise client management.
• Proven ability to design and scale CS organizations.

Responsibilities

• Lead and scale the CS organization across segments (Commercial to Enterprise).
• Partner with CS, Sales, Product, Marketing to drive adoption, retention and expansion.
• Provide executive sponsorship and trusted advisor to C-level stakeholders.
• Develop deep product expertise and train teams on best practices.
• Hire, coach and set high performance standards for CS teams.

Skills

Leadership

Customer Success

SaaS

Executive communication

Cross-functional collaboration

Job description

Seismic seeks a seasoned VP of Customer Success to lead strategic initiatives across the CS organization, shaping vision, strategy, and execution to maximize value and expansion. You will partner with the SVP of CS to scale a world-class CS team, driving retention, growth, and strong customer partnerships across Commercial to Enterprise segments.

You will collaborate with Services, Sales, Product, and Marketing to translate customer needs into strategic product and process improvements, ensuring