VP of Post-Sales, Delivery & Customer Success

Vitalize; San Francisco (CA); On-site; USD 250,000 - 280,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Flexible PTO

Unlimited travel budget to visit custo

Bi-annual company off-sites

Free meals in-office

$5,000 relocation bonus

Desk setup reimbursement

Commuter benefits

Monthly gym/wellness stipend

Office in Jackson Square

Job summary

Vitalize is hiring a VP, Customer Success & Delivery to lead the Post-Sales organization, including Customer Success, Deployments, and Support. You will own outcomes, accelerate time-to-live, drive adoption and measurable ROI, and grow ARR by expanding strategic partnerships with health systems.

Youll build a scalable organization, mentor leaders and ICs, and align with Product, Engineering, and Growth to transform how customers realize value at scale. Travel 40–50% onsite with customers.

Qualifications

• Experience scaling a post-sales org in a high-growth environment.
• Proven ability to drive retention, NRR, and customer expansion.
• Strong leadership development and coaching capabilities.
• Experience leading deployments with enterprise customers and complex integrations.

Responsibilities

• Build and lead a world-class Post-Sales org across CS, Deployments, and Support.
• Own retention and NRR; set standards for adoption, value realization, health, and growth.
• Create a single cohesive customer lifecycle across signature through expansion.
• Set strategy for faster, scalable delivery with playbooks and systems.
• Define how we measure and communicate customer value and ROI.

Skills

Post-sales leadership

Retention & NRR

Leadership development

Enterprise delivery

Executive communication

ROI analysis

Healthcare knowledge

Travel ability

Product collaboration

Job description

Vitalize is hiring a VP, Customer Success & Delivery to lead the Post-Sales organization, including Customer Success, Deployments, and Support. You will own outcomes, accelerate time-to-live, drive adoption and measurable ROI, and grow ARR by expanding strategic partnerships with health systems.

Youll build a scalable organization, mentor leaders and ICs, and align with Product, Engineering, and Growth to transform how customers realize value at scale. Travel 40–50% onsite with customers.