Regional VP of Service Delivery & Transformation

Datavant; Boise (ID); On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets. You will drive KPI performance, standardize workflows, and scale capabilities while partnering with WFM, NOC, Training, Implementation and Product teams.

You will coach managers, shape the service delivery model, and oversee large-scale transformations to deliver growth and client value across the region.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making.
• Experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration across cross-functional partners.

Responsibilities

• Lead regional operations across multiple markets and teams.
• Own regional KPI performance including TAT, OTD, quality and productivity.
• Ensure standardized workflows and compliance across sites.
• Forecast labor needs with Workforce Management (WFM).
• Interpret KPI trends and implement improvement plans.
• Lead continuous improvement initiatives and pilots.
• Respond to operational escalations via Account Management.
• Collaborate with NOC, Training, Implementation and Product teams.
• Coach and develop managers and emerging leaders.
• Drive adoption of digital and global workflows across teams.
• Design and evolve the service delivery operating model to support growth.
• Lead large-scale delivery transformations, including standardization, automation and technology enablement.
• Ensure delivery scales without increases in cost/headcount.
• Coordinate with Account Management, Go-To-Market, Product, Compliance.
• Review and resolve customer surveys feedback.
• Analyze monthly regional budgets and Cognos reports.
• Monitor financial performance and explain variances.
• Oversee employee management like hiring, training, coaching, disciplining.

Skills

Regional operations leadership

KPI management

Staffing planning

Data-driven decision making

Cross-functional collaboration

Tools

Cognos

WFM

Job description

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets. You will drive KPI performance, standardize workflows, and scale capabilities while partnering with WFM, NOC, Training, Implementation and Product teams.

You will coach managers, shape the service delivery model, and oversee large-scale transformations to deliver growth and client value across the region.