Global VP, Professional Services & AI Transformation

Cvent, Inc.; Tysons (VA); On-site; USD 150,000 - 200,000; Full time

Job summary

Cvent, Inc. is looking for a Senior Vice President/Vice President, Professional Services to oversee a global team focused on transforming & optimizing service delivery. The ideal candidate will possess over 15 years of leadership experience, along with a solid track record in driving transformations in high-growth environments.

You will define the strategic direction, improve customer outcomes, and innovate through AI and automation, directly impacting service quality and profitability. This role requires strong engagement with executives and the capacity to influence strategic initiatives.

Qualifications

• 15+ years of leadership experience in Professional Services or customer-facing roles.
• Proven success in leading transformation initiatives in complex environments.
• Strong commercial and financial acumen with accountability for financial performance.

Responsibilities

• Lead the strategic direction for Cvent's Professional Services organization.
• Build a scalable Professional Services operating model.
• Establish executive-level performance metrics to drive improvements.

Skills

Leadership Experience

Analytical Skills

AI and Automation

Financial Acumen

Education

Bachelor’s Degree

MBA or Advanced Degree

Job description

Cvent, Inc. is looking for a Senior Vice President/Vice President, Professional Services to oversee a global team focused on transforming & optimizing service delivery. The ideal candidate will possess over 15 years of leadership experience, along with a solid track record in driving transformations in high-growth environments.

You will define the strategic direction, improve customer outcomes, and innovate through AI and automation, directly impacting service quality and profitability. This role requires strong engagement with executives and the capacity to influence strategic initiatives.