VP, Customer Success - Enterprise Data & SaaS Growth

EnerKnol, Inc.; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Ownership in a fast-growing company

Collaborative team environment

Career development opportunities

Job summary

A leading regulatory intelligence firm in New York is seeking a VP of Customer Success to enhance enterprise value from their platform. This role focuses on onboarding, retention, and strategic growth, leading a highly skilled team to maximize client engagement. The ideal candidate has over 8 years of experience in Customer Success, is data-fluent, and capable of engaging executive stakeholders, contributing to a transformative data-driven mission in the energy sector.

Qualifications

• 8+ years in Customer Success, Account Management, or Professional Services, ideally in Enterprise Data or SaaS.
• Proven track record in scaling Customer Success organizations during rapid growth phases.
• Exceptional communication skills with the ability to engage C-level executives.

Responsibilities

• Oversee the entire customer lifecycle from onboarding to renewals and expansion.
• Translate technical data into high-level business impact stories for C-suite stakeholders.
• Build, lead, and mentor a high-performing team of Enterprise Customer Success Managers.

Skills

Customer Success

Leadership

Data literacy

Communication

Education

Bachelor’s degree in Business, Data Science, or a related field

Tools

Salesforce

Gainsight

Job description

A leading regulatory intelligence firm in New York is seeking a VP of Customer Success to enhance enterprise value from their platform. This role focuses on onboarding, retention, and strategic growth, leading a highly skilled team to maximize client engagement. The ideal candidate has over 8 years of experience in Customer Success, is data-fluent, and capable of engaging executive stakeholders, contributing to a transformative data-driven mission in the energy sector.