Customer Success Lead - Energy Analytics SaaS

The ICE Group; Sunnyvale (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading energy analytics company in California is seeking a Director of Customer Success to manage a team and enhance client engagement. Responsibilities include delivering innovative energy management services, ensuring customer satisfaction, and identifying growth opportunities. The ideal candidate will have a strong background in Customer Success within tech, a relevant degree, and proven project management abilities. You will play a pivotal role in shaping the future of energy efficiency, collaborating closely with sales and customers.

Qualifications

• 7-10 years of Customer Success experience at a technology company.
• Track record of success delivering complex, cross functional projects.
• Detail oriented and comfortable planning, driving and tracking projects.

Responsibilities

• Manage a small team rolling out energy management services.
• Provide hands-on client engagement and project management.
• Identify additional sales opportunities from customer interactions.

Skills

Customer Success experience

Interpersonal skills

Project management

Analytical skills

Communication skills

Education

Engineering or Technical degree from a Premier University

Tools

SaaS products

Agile methodologies

Job description

A leading energy analytics company in California is seeking a Director of Customer Success to manage a team and enhance client engagement. Responsibilities include delivering innovative energy management services, ensuring customer satisfaction, and identifying growth opportunities. The ideal candidate will have a strong background in Customer Success within tech, a relevant degree, and proven project management abilities. You will play a pivotal role in shaping the future of energy efficiency, collaborating closely with sales and customers.