VP, Customer Success — Global Growth & Retention

Reltio; New York (NY); Remote; USD 245,000 - 300,000; Full time

Job summary

Reltio, an SAP company, seeks a Vice President of Customer Success to ensure customers achieve measurable outcomes from our cloud-native Context Intelligence platform. You will lead a global team, drive GRR, adoption, expansion, and advocacy, and partner with Product, Engineering, and GTM to align on value realization.

The role requires deep enterprise data experience, SaaS leadership, and a proven ability to scale teams, accelerate renewals, reduce churn, and foster data-driven AI enablement

Qualifications

• Bachelor’s degree; CS or related preferred
• 15+ years in regulated industries (Life Sciences, Healthcare, Financial Services)
• Experience with SaaS/PaaS/IaaS
• Persuasion, negotiation and consensus-building skills
• Strong post-sale and sales experience preferred
• Customer-focused with revenue growth mindset
• Deep understanding of value drivers in recurring revenue models
• Analytical and process-oriented with continuous improvement
• Leadership with ability to inspire
• Excellent communication and presentation skills
• MDM/Cloud/Enterprise/SaaS experience advantageous

Responsibilities

• Lead a world-class Customer Success org to support growth and reduce churn
• Expand footprint within accounts via cross-sell and upsell
• Improve lifetime value through product adoption and health scores
• Drive growth through advocacy and customer references
• Define and operationalize a value realization framework
• Ensure customers adopt Reltio as a system of record for AI-driven functions
• Hire and scale a global team
• Onboard and ramp new hires
• Foster a culture of continuous learning and domain knowledge
• Align on ideal customer segments and journey mapping
• Develop repeatable playbooks for impact at each journey step
• Collaborate with Marketing to engage customers and drive thought leadership

Skills

15+ years exp

SaaS/PaaS/IaaS

Customer empathy

Revenue growth

Influence

Leadership

Communication

Education

Bachelor’s degree in CS or related

Tools

MDM

Cloud platforms

Enterprise SaaS

Job description

Reltio, an SAP company, seeks a Vice President of Customer Success to ensure customers achieve measurable outcomes from our cloud-native Context Intelligence platform. You will lead a global team, drive GRR, adoption, expansion, and advocacy, and partner with Product, Engineering, and GTM to align on value realization.

The role requires deep enterprise data experience, SaaS leadership, and a proven ability to scale teams, accelerate renewals, reduce churn, and foster data-driven AI enablement