Enterprise Customer Success Lead - Privacy & Compliance

80Twenty; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K contribution

20 days paid time off

Personal development budget

Wellness support such as Headspace and online yoga

Daily office perks (snacks, coffee, drinks)

Regular team events and celebrations

Job summary

A leading company in data privacy technology is seeking a Customer Success Executive to manage and grow strategic customer portfolios. This role involves overseeing customer satisfaction and retention, driving product adoption, and collaborating with internal teams. Ideal candidates have 3+ years in Customer Success with experience in SaaS and must excel in communication and relationship building. Join a fast-growing SaaS company based in New York City with a focus on customer outcomes in a hybrid work environment.

Qualifications

• 3+ years of experience in Customer Success or a related role, ideally within SaaS, privacy, compliance, or regulated technology.
• Experience managing enterprise or strategic customer accounts.
• Ability to develop and execute customer success plans.

Responsibilities

• Manage and grow a portfolio of high-value strategic customers.
• Conduct regular business reviews to track outcomes and ensure long-term alignment.
• Drive product adoption, optimization, and best practices across the platform.

Skills

Customer relationship management

Communication skills

Strategic planning

Cross-functional collaboration

Job description

A leading company in data privacy technology is seeking a Customer Success Executive to manage and grow strategic customer portfolios. This role involves overseeing customer satisfaction and retention, driving product adoption, and collaborating with internal teams. Ideal candidates have 3+ years in Customer Success with experience in SaaS and must excel in communication and relationship building. Join a fast-growing SaaS company based in New York City with a focus on customer outcomes in a hybrid work environment.