Global VP of Customer Success — Scale Enterprise SaaS

Trustpair; New York (NY); Hybrid; USD 200,000 - 280,000; Full time

Benefits offered by this job

Flexible work model

Opportunity to work with AI tools

Strong product-market fit

Job summary

A financial technology firm is seeking a Global VP of Customer Success to lead its Customer Success organization across the US and EMEA. This role involves overseeing strategy, driving operational excellence, and ensuring exceptional client outcomes. The ideal candidate will have at least 10 years of experience, including a strong track record in B2B SaaS Customer Success. The position offers a hybrid work model from NYC with a competitive compensation package of up to $280k OTE.

Qualifications

• 10 years total experience with 3 years of managerial experience.
• Track record in scaling and managing distributed teams across multi-time zones.
• Proven leadership in Customer Success within B2B SaaS/platform environments.

Responsibilities

• Lead and scale Trustpair’s global Customer Success organization.
• Oversee budget and headcount planning while engaging key accounts.
• Partner with Sales/Account Management for structured upsell and cross-sell.

Skills

Scaling and managing distributed teams

Customer Success in B2B SaaS

Change management

Fluency in English

Cross-functional leadership

Tools

AI technologies

Job description

A financial technology firm is seeking a Global VP of Customer Success to lead its Customer Success organization across the US and EMEA. This role involves overseeing strategy, driving operational excellence, and ensuring exceptional client outcomes. The ideal candidate will have at least 10 years of experience, including a strong track record in B2B SaaS Customer Success. The position offers a hybrid work model from NYC with a competitive compensation package of up to $280k OTE.