VP, Customer Solutions

Ladders; United States; Remote; USD 300,000 - 325,000; Full time

Benefits offered by this job

Remote work

Executive exposure to senior leaders

High-visibility, cross-functional team

Job summary

Ladders is seeking a VP of Customer Solutions to oversee the commercial performance of Professional Services in a remote setting within the United States. The role blends strategic ownership of services growth with collaboration across Sales, implementation, and executive teams to deliver value and drive revenue.

You will own the services pipeline, partner with Sales to close deals, and craft repeatable offerings that shorten time-to-value for customers, while leading a high-visibility,

Qualifications

• 10+ years of Professional Services experience in B2B SaaS with leadership responsibility.
• Strong commercial orientation with ownership of services bookings and revenue.
• Proven experience in building and scaling Professional Services organizations.
• Deep experience partnering with Sales throughout the sales cycle.
• Data-driven leadership using KPIs for decision-making.

Responsibilities

• Own the commercial performance of Professional Services, including bookings and revenue.
• Build and execute the Professional Services growth strategy.
• Partner with Sales to scope and close services.
• Develop repeatable services offerings that accelerate customer time-to-value.
• Own services pipeline and forecasting with accountability for bookings.
• Serve as an executive-level customer partner connecting business needs to implementation strategy.
• Develop and execute a Professional Services partner strategy.

Skills

Commercial leadership

Forecasting & bookings

Data-driven decision making

Cross-functional leadership

SaaS business model understanding

KPIs & performance metrics

Executive stakeholder management

Job description

For our client, we are seeking a VP, Customer Solutions to join the team of a leader in the Enterprise Technology space. This leader will oversee the commercial performance of Professional Services while helping shape how the organization delivers value to customers. The role combines strategic ownership of services growth with close partnership across Sales, implementation, and executive stakeholder teams. It is well suited for a commercially minded operator who can scale a services organization, improve customer time-to-value, and support broader revenue objectives.

Location: Remote

Compensation: $300,000 – $325,000 annually

Responsibilities

• Own the commercial performance of Professional Services, including bookings and revenue
• Build and execute the Professional Services growth strategy
• Partner closely with Sales to scope and close services
• Develop repeatable services offerings that accelerate customer time-to-value
• Own services pipeline and forecasting with accountability for bookings
• Serve as an executive-level customer partner connecting business needs to implementation strategy
• Develop and execute a Professional Services partner strategy

Qualifications

• 10+ years of Professional Services experience in B2B SaaS with leadership responsibility
• Strong commercial orientation with ownership of services bookings and revenue
• Proven experience in building and scaling Professional Services organizations
• Deep experience partnering with Sales throughout the sales cycle
• Strong understanding of the SaaS business model and its impact on customer outcomes
• Data-driven leadership approach using KPIs for decision-making
• Cross-functional leadership experience across various departments

Benefits

• Opportunity to lead a high-visibility, cross-functional team
• Direct ownership of commercial strategy and performance
• Engagement with senior stakeholders and executive-level customers
• Chance to shape the Professional Services growth strategy
• Access to a collaborative environment with Sales and other departments

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.