VP, Customer Solutions & Services Growth (Remote)

Ladders; United States; Remote; USD 300,000 - 325,000; Full time

Benefits offered by this job

Remote work

Executive exposure to senior leaders

High-visibility, cross-functional team

Job summary

Ladders is seeking a VP of Customer Solutions to oversee the commercial performance of Professional Services in a remote setting within the United States. The role blends strategic ownership of services growth with collaboration across Sales, implementation, and executive teams to deliver value and drive revenue.

You will own the services pipeline, partner with Sales to close deals, and craft repeatable offerings that shorten time-to-value for customers, while leading a high-visibility,

Qualifications

• 10+ years of Professional Services experience in B2B SaaS with leadership responsibility.
• Strong commercial orientation with ownership of services bookings and revenue.
• Proven experience in building and scaling Professional Services organizations.
• Deep experience partnering with Sales throughout the sales cycle.
• Data-driven leadership using KPIs for decision-making.

Responsibilities

• Own the commercial performance of Professional Services, including bookings and revenue.
• Build and execute the Professional Services growth strategy.
• Partner with Sales to scope and close services.
• Develop repeatable services offerings that accelerate customer time-to-value.
• Own services pipeline and forecasting with accountability for bookings.
• Serve as an executive-level customer partner connecting business needs to implementation strategy.
• Develop and execute a Professional Services partner strategy.

Skills

Commercial leadership

Forecasting & bookings

Data-driven decision making

Cross-functional leadership

SaaS business model understanding

KPIs & performance metrics

Executive stakeholder management

Job description

Ladders is seeking a VP of Customer Solutions to oversee the commercial performance of Professional Services in a remote setting within the United States. The role blends strategic ownership of services growth with collaboration across Sales, implementation, and executive teams to deliver value and drive revenue.

You will own the services pipeline, partner with Sales to close deals, and craft repeatable offerings that shorten time-to-value for customers, while leading a high-visibility,