VP, Customer Success

Ladders; United States; Remote; USD 200,000 - 225,000; Full time

Benefits offered by this job

Remote work flexibility

Comprehensive Medical, Vision, and <br

Job summary

Ladders, a leader in the Enterprise Technology space, seeks a VP of Customer Success to join a globally focused growth team. This remote role drives retention, expansion, and proactive customer success across key accounts.

The VP will align account management with client priorities, lead a transformation toward a customer-centric organization, and collaborate with cross-functional stakeholders to accelerate revenue and satisfaction. Remote with travel as needed.

Qualifications

• 10+ years of account management experience
• 5+ years of leadership experience
• Experience managing complex accounts of $500K or more
• Proven ability to drive growth in competitive environments
• Strong communication skills for effective stakeholder influence
• Willingness to travel up to 25%

Responsibilities

• Design and implement the customer service strategy in a global growth context
• Grow existing business by increasing account profitability
• Meet key business metrics, including revenue growth and client satisfaction
• Develop revenue pipeline strategy for existing clients
• Lead a transformation into a proactive, customer-centric organization
• Understand and align client strategic priorities with execution metrics
• Oversee account management operations and talent development

Skills

Account management

Leadership

Communication

Growth mindset

Stakeholder influence

Strategic planning

Education

Bachelor's degree or equivalent

MBA preferred

Job description

For our client, we are seeking a VP, Customer Success to join the team of a leader in the Enterprise Technology space.

This role will shape the customer success function across a global growth environment, with a strong emphasis on retaining and expanding strategic client relationships. The leader in this role will align account management execution to client priorities, drive measurable revenue growth, and strengthen customer satisfaction. This position will also partner closely with cross-functional stakeholders to build a more proactive, customer-centric organization.

Location: Remote

Compensation: $200,000 – $225,000 annually

Responsibilities

• Design and implement the customer service strategy in a global growth context
• Grow existing business by increasing account profitability
• Meet key business metrics, including revenue growth and client satisfaction
• Develop revenue pipeline strategy for existing clients
• Lead a transformation into a proactive, customer-centric organization
• Understand and align client strategic priorities with execution metrics
• Oversee account management operations and talent development

Qualifications

• Bachelor's degree or equivalent; MBA preferred
• 10+ years of account management experience
• 5+ years of leadership experience
• Experience managing complex accounts of $500K or more
• Proven ability to drive growth in competitive environments
• Strong communication skills for effective stakeholder influence
• Ability to travel 25% of the time

Benefits

• Remote work flexibility with occasional travel
• Comprehensive Medical, Vision, and Dental plans
• 401k with employer match and Employee Stock Purchase Plan (ESPP)
• Flexible Paid Time Off (PTO) and 9 paid holidays
• Access to tech and growth opportunities with supportive leaders

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.