VP, Client Management

Ladders; United States; Remote; USD 185,000 - 235,000; Full time

Benefits offered by this job

401(k) plan with employer match

Flexible paid time off and holidays

Parental leave

Life and disability insurance

Medical, dental, vision, and Rx

Job summary

Ladders is seeking a VP, Client Management to join our client leadership team in a remote capacity. This senior role shapes strategy for enterprise accounts, drives retention and growth, and partners with Sales and Account Leadership to align plans with business objectives.

You will build scalable processes, coach teams, and lead executive business reviews to demonstrate value to client executives. The role requires 12+ years in client management, with 5+ years in senior leadership, and a proven

Qualifications

• Bachelor's degree in business administration, marketing, or a related field; MBA preferred.
• 12+ years of experience in client management, customer success, or sales, including 5+ years in senior leadership.
• Proven track record of managing and growing key clients.
• Strong executive presence and credibility with senior leaders.
• Experience coaching teams on strategic account planning and executive engagement.
• Ability to build and scale processes in enterprise organizations.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Develop and execute the client management strategy in partnership with Sales to support business objectives
• Partner with account leadership to create strategic account plans for assigned verticals
• Set clear goals and success measures for each account plan
• Monitor and adjust account plans based on client needs and market changes
• Coach team members to build relationships with client executives and stakeholders
• Lead executive business reviews to align the company's value with client priorities
• Identify growth opportunities within existing clients and guide proposals and negotiations

Skills

Executive presence

Strategic client management

Leadership coaching

Communication

Negotiation

Education

Bachelor's degree

MBA preferred

Job description

For our client, we are seeking a VP, Client Management to join the team of a leader in the Business Services space. This senior leadership role will shape the strategy for client management across key accounts, with a strong focus on retention, growth, and executive-level engagement. The position partners closely with sales and account leadership to strengthen client relationships and align account plans with broader business objectives. It is an opportunity to build scalable processes, coach teams, and drive measurable outcomes across enterprise client partnerships.

Location: Remote

Compensation: $185,000 - $234,650 annually

Responsibilities

• Develop and execute the client management strategy in partnership with Sales to support business objectives
• Partner with account leadership to create strategic account plans for assigned verticals
• Set clear goals and success measures for each account plan
• Monitor and adjust account plans based on client needs and market changes
• Coach team members to build relationships with client executives and stakeholders
• Lead executive business reviews to align the company's value with client priorities
• Identify growth opportunities within existing clients and guide proposals and negotiations

Qualifications

• Bachelor's degree in business administration, marketing, or a related field; MBA preferred
• 12+ years of experience in client management, customer success, or sales, including 5+ years in senior leadership
• Proven track record of managing and growing key clients
• Strong executive presence and credibility with senior leaders
• Experience coaching teams on strategic account planning and executive engagement
• Ability to build and scale processes in enterprise organizations
• Excellent communication, negotiation, and interpersonal skills

Benefits

• 401(k) plan with employer match
• Flexible paid time off and holidays
• Parental leave
• Life and disability insurance
• Medical, dental, vision, and prescription drug coverage

Our client is an equal opportunity employer.