VP, Commercial Lines Operations (Remote)

Insurance Office of America; Boca Raton (FL); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Holiday/vacation/sick time

401K with employer match

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America is seeking a Director/VP, Commercial Lines to act as a national subject matter expert in Commercial P&C and agency operations. The role partners with leadership to standardize workflows, optimize processes, and support M&A integration while delivering top-tier client service and shareholder value.

You will drive workforce planning, tactical and strategic initiatives, and optimize technology platforms, including EPIC, to elevate performance across the organization.

Qualifications

• Active P&C license required.
• 5–7+ years of commercial lines operational leadership in a large brokerage/agency.
• Strong experience with agency operations, workflows, and process optimization.

Responsibilities

• Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.
• Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.
• Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
• Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
• Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
• Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.
• Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals.
• Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.
• M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization.
• Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives.
• Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.
• Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement.
• Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization.
• Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development.
• Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions.

Skills

Leadership

Communication

Change leadership

Analytical thinking

Problem-solving

Stakeholder management

Education

Active Property & Casualty License

CPCU designation

CIC designation

Tools

EPIC

Job description

Insurance Office of America is seeking a Director/VP, Commercial Lines to act as a national subject matter expert in Commercial P&C and agency operations. The role partners with leadership to standardize workflows, optimize processes, and support M&A integration while delivering top-tier client service and shareholder value.

You will drive workforce planning, tactical and strategic initiatives, and optimize technology platforms, including EPIC, to elevate performance across the organization.