VP, Commercial Lines Strategy & Operations (Remote)

Insurance Office of America; Massachusetts; On-site; USD 125,000 - 150,000; Full time

Job summary

Insurance Office of America seeks a Director, Commercial Lines to lead national operations, drive workflow standardization, and optimize performance across the brokerage. The role partners with leadership to strengthen service delivery, scale operations, and maximize shareholder value, including involvement in integration efforts and strategic initiatives.

The ideal candidate has a P&C license, CPCU/CIC designation, 5–7+ years in commercial lines leadership, and a track record of improving

Qualifications

• Active Property & Casualty License required.
• CPCU and/or CIC designation (or equivalent).
• 5–7+ years of Commercial Lines operational leadership experience in a large brokerage/agency.
• Strong expertise in Commercial P&C agency operations and process optimization.

Responsibilities

• Develop and execute Commercial Lines initiatives to strengthen operations.
• Identify and implement scalable workflow solutions to improve efficiency and service.
• Standardize workflows and processes across the organization.
• Lead process improvement and root cause analysis to drive sustainable gains.
• Support M&A integration and organizational transformation.

Skills

P&C license

Leadership

Communication

Analytical thinking

Education

CPCU and CIC designation

Tools

EPIC

Job description

Insurance Office of America seeks a Director, Commercial Lines to lead national operations, drive workflow standardization, and optimize performance across the brokerage. The role partners with leadership to strengthen service delivery, scale operations, and maximize shareholder value, including involvement in integration efforts and strategic initiatives.

The ideal candidate has a P&C license, CPCU/CIC designation, 5–7+ years in commercial lines leadership, and a track record of improving