VP, Client Success & Growth - Enterprise (Remote US)

Ladders; United States; Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tax-advantaged health care accounts

Financial and income protection

Paid time off and wellness time off

Job summary

Ladders seeks a Vice President, Client Success - Communications (US Remote) to lead a strategic CX portfolio, deliver technology solutions, and drive growth across communications accounts. You will partner with portfolio leaders, align internal teams, and own the path to retention and expansion.

This senior role requires 15+ years of leadership in customer experience with large enterprise clients, and a proven ability to blend vision with execution while managing complex Fortune 500

Qualifications

• 15+ years of business leadership experience in the CX industry.
• Deep knowledge of customer experience with communications clients.
• Ability to combine vision, strategy, and tactics for organizational growth.
• Sophisticated understanding of sales processes and contact center operations.
• Experience serving large, complex Fortune 500 clients.

Responsibilities

• Serve as the strategic leader for the client portfolio, with expertise in CX delivery and technology solutions
• Manage full P&L responsibility and drive results against financial goals
• Develop short- and long-term business strategies aligned with client needs
• Review client relationships to ensure best practices for management and retention
• Create growth strategies and oversee business goals within the portfolio
• Build and sustain senior-level relationships internally and externally

Skills

Leadership

Customer experience strategy

Cross-functional collaboration

P&L management

Job description

Ladders seeks a Vice President, Client Success - Communications (US Remote) to lead a strategic CX portfolio, deliver technology solutions, and drive growth across communications accounts. You will partner with portfolio leaders, align internal teams, and own the path to retention and expansion.

This senior role requires 15+ years of leadership in customer experience with large enterprise clients, and a proven ability to blend vision with execution while managing complex Fortune 500