Vice President, Client Success - Communications (US Remote)

Ladders; United States; Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tax-advantaged health care accounts

Financial and income protection

Paid time off and wellness time off

Job summary

Ladders seeks a Vice President, Client Success - Communications (US Remote) to lead a strategic CX portfolio, deliver technology solutions, and drive growth across communications accounts. You will partner with portfolio leaders, align internal teams, and own the path to retention and expansion.

This senior role requires 15+ years of leadership in customer experience with large enterprise clients, and a proven ability to blend vision with execution while managing complex Fortune 500

Qualifications

• 15+ years of business leadership experience in the CX industry.
• Deep knowledge of customer experience with communications clients.
• Ability to combine vision, strategy, and tactics for organizational growth.
• Sophisticated understanding of sales processes and contact center operations.
• Experience serving large, complex Fortune 500 clients.

Responsibilities

• Serve as the strategic leader for the client portfolio, with expertise in CX delivery and technology solutions
• Manage full P&L responsibility and drive results against financial goals
• Develop short- and long-term business strategies aligned with client needs
• Review client relationships to ensure best practices for management and retention
• Create growth strategies and oversee business goals within the portfolio
• Build and sustain senior-level relationships internally and externally

Skills

Leadership

Customer experience strategy

Cross-functional collaboration

P&L management

Job description

For our client, we are seeking a Vice President, Client Success - Communications (US Remote) to join the team of a leader in the Business Services space.

This senior leadership role will oversee a client portfolio with a focus on customer experience delivery, technology solutions, and long-term growth across communications accounts. The position will serve as a strategic partner to large, complex enterprise clients while aligning internal teams around retention, expansion, and operational excellence. You will bring together vision, execution, and cross-functional collaboration to strengthen client relationships and deliver measurable business results.

The role also carries full P&L accountability and requires close partnership with portfolio leaders and senior stakeholders to share best practices and uncover synergies.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $170,000 – $200,000 annually

Responsibilities

• Serve as the strategic leader for the client portfolio, with expertise in CX delivery and technology solutions
• Manage full P&L responsibility and drive results against financial goals
• Develop short- and long-term business strategies aligned with client needs
• Review client relationships to ensure best practices for management and retention
• Create growth strategies and oversee business goals within the portfolio
• Build and sustain senior-level relationships internally and externally
• Collaborate with portfolio leaders to share best practices and identify synergies
  
  

Qualifications

• 15+ years of business leadership experience, preferably in the customer experience industry
• In-depth knowledge of customer experience with communications clients
• Ability to combine vision, strategy, and tactics for organizational growth
• Sophisticated understanding of sales processes and contact center operations
• Proven problem solver with experience in matrix organizations
• Experience serving large, complex Fortune 500 clients
• Strong leadership skills with a collaborative approach
  
  

Benefits

• Medical, dental, and vision coverage
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
  
  

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.