VP, Client Success – Communications (Remote)

Ttecjobs

Austin (TX)

Remote

USD 170,000 - 200,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, and vision

Annual incentive program

PTO and wellness time off

Job summary

TTEC is seeking a Vice President, Client Success – Communications (US Remote) to lead a strategic portfolio, nurture client relationships, and drive profitable growth across the Engage solution set. You will own P&L, shape short and long-term strategy, coordinate across marketing, sales, solutioning, and delivery, and partner with senior client leaders to expand digitized offerings and geographic reach.

The role requires 15+ years of leadership in CX, with Fortune 500 clients, and a proven

Qualifications

15+ years of business leadership experience, preferably in the customer experience industry.
In depth knowledge of customer experience with communications clients
Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques.
Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment.
A problem solver with demonstrated success influencing, managing and being part of matrix organizations.
Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment
Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach

Responsibilities

Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.
Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance.
Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends.
Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth
Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage
Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels.
Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance.