Senior Customer Success Manager, Enterprise SaaS, Remote

Ladders; United States; Remote; USD 150,000 - 227,000; Full time

Benefits offered by this job

Flexible policy

Work-life balance

Personal development

AI tools

Collaborative culture

Job summary

Ladders is seeking a Senior Customer Success Manager to lead senior-level customer success across complex accounts, ensuring onboarding and ongoing value realization in a fast-paced SaaS environment.

You will partner with business and technical stakeholders to align priorities, drive adoption of CRM features, and translate capabilities into measurable business outcomes. This is a remote US-based role with competitive compensation.

Qualifications

• 5-7+ years of experience in Customer Success or SaaS platforms.
• Strong consulting skills with a focus on driving business value.
• Excellent communication skills for diverse audiences.
• Proficiency in a major CRM platform with 3-4 years of deep expertise.
• Ability to translate technical concepts into business terms.

Responsibilities

• Serve as the primary point of accountability for customer success and deliverables.
• Coordinate and oversee the customer experience throughout the lifecycle.
• Align business and technical goals with customer priorities.
• Drive adoption of the company's CRM features across teams.
• Monitor usage metrics and conduct quarterly business reviews to enhance customer engagement.

Skills

Customer Success

Consulting

Communication

CRM proficiency

Business value translation

Tools

CRM platform

Job description

Ladders is seeking a Senior Customer Success Manager to lead senior-level customer success across complex accounts, ensuring onboarding and ongoing value realization in a fast-paced SaaS environment.

You will partner with business and technical stakeholders to align priorities, drive adoption of CRM features, and translate capabilities into measurable business outcomes. This is a remote US-based role with competitive compensation.