SVP, Client Success — Remote Growth Leader

OpenKrill; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Stock options

Flexible vacation

Medical benefits

Dental benefits

401(k) plan

Unlimited PTO

Professional development

Paid Paternity & Maternity Leave

Job summary

InMarket is seeking a Senior Vice President, Client Success to own the post-sale engine across Activation, Measurement, and Audiences. You will be the single point of accountability for the client experience after contract signing, ensuring seamless delivery and strong relationships as the company scales.

The role requires building processes, driving retention and expansion, and leading two departments into one high-performing team with a clear operating rhythm.

Qualifications

• Growth-focused leader with proven ability to scale client-facing operations.
• Experience leading either operations or account management at scale with cross-functional credibility.
• Data-driven, cadence-focused management with forecast accuracy and KPI discipline.
• Ability to apply AI in client workflows and drive adoption across teams.

Responsibilities

• Oversee client operations: onboarding, delivery, QA, and billing reconciliation.
• Manage retention, renewal, and expansion across accounts with executive coverage.
• Align Activation, Measurement and Audiences for a seamless client experience.
• Build and scale the team, define structure, hiring, and leadership development.
• Lead cross-functional governance and provide client perspective to strategy and pricing.

Skills

Learning velocity

Depth in one half

Operational rigor

AI fluency

Relationship instinct

Revenue accountability

Building something

People leadership

Experience level

Job description

InMarket is seeking a Senior Vice President, Client Success to own the post-sale engine across Activation, Measurement, and Audiences. You will be the single point of accountability for the client experience after contract signing, ensuring seamless delivery and strong relationships as the company scales.

The role requires building processes, driving retention and expansion, and leading two departments into one high-performing team with a clear operating rhythm.