VP, Telco Client Solutions - Remote Leader

ResultsCX; Town of Florida (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

ResultsCX seeks a Vice President, Client Solutions - Telco, remote in the US, to drive growth and value for major telecommunications clients. You will cultivate executive relationships, shape growth strategies, and manage multi-year portfolios with a focus on renewals, new business, and profitable outcomes.

You will lead proposal development, engage cross-functional teams, and negotiate contracts while maintaining high client satisfaction and long-term partnerships. Travel about 50% is expected.

Qualifications

• Minimum 10 years in client-facing, enterprise account management with Telco C-level contacts.
• Proven track record of coaching a team to exceed goals.
• Strong financial and strategic planning experience with large Telco clients.
• Strong relationship-building skills and a strategic approach to client development.
• Knowledge of customer experience call centers; BPO experience is a plus.
• Ability to travel at least 50%.

Responsibilities

• Cultivate deep, value-based relationships with client stakeholders to identify opportunities and decision makers.
• Create and manage a consistent pipeline of opportunities across portfolio to drive growth.
• Create and deliver proposals that demonstrate value solutions relevant to client needs.
• Manage all strategic aspects of client relationships and renewals.
• Negotiate favorable commercial terms and profitable returns.
• Lead strategic growth plans for portfolio clients including revenue forecasts.
• Coordinate with internal teams to improve delivery and overcome challenges.

Skills

Enterprise account mgmt

Team coaching

Strategic planning

Financial acumen

CX knowledge

Call center knowledge

Travel willingness

BPO experience

Job description

ResultsCX seeks a Vice President, Client Solutions - Telco, remote in the US, to drive growth and value for major telecommunications clients. You will cultivate executive relationships, shape growth strategies, and manage multi-year portfolios with a focus on renewals, new business, and profitable outcomes.

You will lead proposal development, engage cross-functional teams, and negotiate contracts while maintaining high client satisfaction and long-term partnerships. Travel about 50% is expected.