Remote VP, Customer Success — Enterprise Growth Leader

Swooped; United States; Remote; USD 199,000 - 221,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Ancillary: Life, Short and Long Term •

401K match

Flexible PTO

Stock options

Additional programs and perks

Job summary

Wheel, a leader in telehealth and virtual care solutions, seeks a VP of Customer Success to lead enterprise accounts and drive client satisfaction, retention, and growth across its healthcare client base. The role focuses on strategy, implementation, and cross-functional leadership in a remote-capable setup.

The candidate will manage a high-performing team, oversee onboarding and adoption, and collaborate with product and operations to optimize outcomes and expand opportunities.

Qualifications

• 12+ years in client success, account management, or related roles in enterprise healthcare or virtual care.
• 7+ years leading high-performing client success teams across Solutions, Implementation, and Account Management
• Experience managing a P&L and driving optimization and scalability of your business units.
• Experience and deep understanding of R&D organizations and tech products; ability to work with Solutions Engineers to understand client needs and drive optimal implementations and upsell/cross-sell opportunities.
• Proven track record of driving client satisfaction, retention, and growth.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
• Strong data analysis skills to derive insights for quick business decisions.
• Strong project management skills to handle multiple priorities.

Responsibilities

• Serve as the exec lead on Wheel’s enterprise accounts, aligning product and operations priorities and ensuring the client voice is heard by all team members.
• Lead, develop and manage a standard-setting client success team that clients love to work with.
• Drive client retention, expansion and growth, hitting revenue targets.
• Oversee client implementation and continuously improve enterprise implementation methodology across segments.
• Collaborate with R&D, Network Operations, Clinical Operations and Finance to drive initiatives and achieve client requirements.
• Develop and implement onboarding, adoption, and ongoing usage strategies for the platform and services.
• Monitor client usage data and derive insights to drive product and service improvements.

Skills

Client success leadership

P&L management

Data analysis

Cross-functional collaboration

Communication

Strategic planning

Project management

Healthcare/virtual care domain

Education

Bachelor’s degree in business/marketing

MBA or advanced degree preferred

Job description

Wheel, a leader in telehealth and virtual care solutions, seeks a VP of Customer Success to lead enterprise accounts and drive client satisfaction, retention, and growth across its healthcare client base. The role focuses on strategy, implementation, and cross-functional leadership in a remote-capable setup.

The candidate will manage a high-performing team, oversee onboarding and adoption, and collaborate with product and operations to optimize outcomes and expand opportunities.