VP, Client Solutions & Tech Liaison (Hybrid)

Archer; Westborough (MA); On-site; USD 69,000 - 145,000; Full time

Job summary

BNY seeks a Vice President, Business Technology Liaison to join our Westboro/Boston, MA team. You will lead the client operations group, driving continuous improvement and serving as the primary liaison between clients and product/engineering teams.

The role requires 7–10 years of experience with 2–3 years in management, a Bachelor’s in a related field, and strong leadership, analytical, and communication skills. This is an in-office role, with a flexible collaboration cadence.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Advanced degree or relevant certifications are a plus.
• Typically 7-10 years of experience and 2-3 years of management experience.
• Experience in an operational area and/or client services is preferred.
• Subaccounting and/or Brokerage experience a plus

Responsibilities

• Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Point of escalation for client operations team.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Skills

Leadership

Team management

Analytical thinking

Problem solving

Communication

Interpersonal skills

Client interaction

Collaboration

Education

Bachelor’s degree

Advanced degree or certifications

Job description

BNY seeks a Vice President, Business Technology Liaison to join our Westboro/Boston, MA team. You will lead the client operations group, driving continuous improvement and serving as the primary liaison between clients and product/engineering teams.

The role requires 7–10 years of experience with 2–3 years in management, a Bachelor’s in a related field, and strong leadership, analytical, and communication skills. This is an in-office role, with a flexible collaboration cadence.