Vice President, Business Technology Liaison

BNY Mellon; Westborough (MA); On-site; USD 69,000 - 145,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Business Technology Liaison in Massachusetts. The role focuses on leading the client operations team, enhancing service delivery, and acting as the primary liaison between clients and product/engineering teams.

Located in Westboro/Boston with a hybrid work arrangement (4 days in office per week), the position emphasizes risk management and operational excellence. The ideal candidate will have a Bachelor’s degree in Business Administration or Finance, 7–10

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Typically 7–10 years of experience and 2–3 years of management experience.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction.

Responsibilities

• Lead the client operations team and drive continuous improvement.
• Serve as escalation point for client operations.
• Develop strategies to enhance client service delivery and leverage best practices.
• Collaborate with cross-functional teams to streamline processes and reporting.
• Act as primary client contact and liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Team management

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree in Business/Finance

Advanced degree or certifications a plus

Job description

VICE PRESIDENT, BUSINESS TECHNOLOGY LIAISON

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, Business Technology Liaison to join our team. The position is located in Westboro/Boston, Massachusetts (4 days in office per week).

In this role, you'll make an impact in the following ways:

• Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Point of escalation for client operations team.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

To be successful in this role, we're seeking the following:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Advanced degree or relevant certifications are a plus.
• Typically 7-10 years of experience and 2-3 years of management experience. Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.
• Subaccounting and/or Brokerage experience a plus

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $69,000 and $145,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team.