Automotive Service Advisor / Writer - Volkswagen

Autohaus Lancaster, Inc.; Lancaster (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Excellent insurance program

Paid vacation

Advancement within the company

Job summary

Vadenchevroletpooler in Lancaster County is hiring an Automotive Service Advisor to enhance service experience. This role requires service advisor experience and problem-solving skills. Responsibilities include greeting customers, documenting concerns for technicians, and assisting with service recommendations. Competitive pay with commissions, insurance benefits, and opportunities for growth are offered. Apply today to join a respected family-owned dealership environment dedicated to employee success.

Qualifications

• Service Advisor experience preferred.
• Must be aware of the latest customer service practices.
• Valid driver's license is required.

Responsibilities

• Greet customers and assist them with inquiries.
• Perform vehicle walk around and document customer concerns.
• Provide concierge support for all owner inquiries.

Skills

Service Advisor experience

Customer service practices

Problem-solving

Computer proficiency

Tools

ADP/CDK

Job description

Automotive Service Advisor / Writer - Volkswagen

Service Advisor Experience Preferred Base Salary with Parts and Labor Commission! 5-Day Work Week and Every 4th -5th Saturday

Job Intro

Autohaus is a fifty-plus-year, family-owned, franchised Volkswagen, Audi, and Porsche dealership in Lancaster County, Pennsylvania. As one of the most respected dealers in Lancaster, our customers and employees alike enjoy the warm personal environment that Autohaus provides. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. Due to our tremendous growth over the past 3 years, we need to hire Service Advisors for our Volkswagen Service Center. If you are ready for a career with growth potential working with international leading brands, we would like to talk to you.

Job Description

Greet customers and assist them with any inquiries they may have. Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.

• Competitive pay plan
• Base Salary with parts and labor commission! Excellent Insurance program with vision and dental
• Paid vacation
• Advancement within the company
• More details available at the interview

Responsibilities

• Greet customers and assist them with any inquiries they may have.
• Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
• Consult with customers on applicable service specials.
• Prioritize required services and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations.
• Keep customers informed on completion times, service expenses, and possible changes.
• Remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries to assure the customer has a positive service experience.
• Spend quality time developing rapport with customers.
• Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.

Requirements

• Service Advisor experience preferred
• ADP/CDK experience is preferred but not required
• Must be aware of the latest customer service practices and be a persistent problem solver.
• Computer proficiency
• Valid driver's license
• Resume must be uploaded, and online assessment completed for immediate consideration.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Questions

Walk-in Applicants are Welcome!

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.