Service Advisor

Antwerpen Automotive Group; Pasadena (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation after 1 year

Sick leave available upon hire

Health, Vision, Dental, Disability Ins

401(k)

Job summary

Antwerpen Automotive Group is seeking an experienced Service Advisor to develop lasting customer relationships and provide tailored service solutions. This role serves as the main contact in our service department, identifying problems and coordinating the appropriate service with our technicians.

The ideal candidate will have strong communication skills, a valid driver's license, and prior experience in a customer-facing automotive service role.

Qualifications

• Valid driver's license with a clean driving record.
• Excellent interpersonal and customer service skills.
• Detail-oriented with strong organizational ability.
• Able to communicate with a variety of personnel.
• Experience in a customer-facing automotive service role.

Responsibilities

• Understand and identify customers’ automotive problems.
• Arrange and schedule appropriate service solutions.
• Prioritize essential services when scheduling jobs.
• Offer customers a variety of options to meet their needs.
• Set and manage expectations of customers and mechanics.
• Keep the customer updated on repair needs and timelines.
• Distribute work between technicians effectively.
• Own the customer experience and leave a positive impression.
• Stay up-to-date on service products and offers.

Skills

Customer service

Communication

Driver's license

Multitasking

Organization

Professional demeanor

Customer facing experience

Job description

Hiring Immediately - Experienced Service Advisor

Company Story

At Antwerpen Automotive, we believe in taking care of our team. We know that having the right talent in the right place is the first step to having a productive work environment and a successful company. It starts with our people. When you join the Antwerpen Family, not only will you receive incredible benefits and a competitive salary, but you will also receive opportunities to grow.

Job Description

Antwerpen VW is seeking an experienced automotive Service Advisor to develop lasting customer relationships and provide our clientele with product solutions that best meet their needs. The Service Advisor plays a pivotal role in our service department’s point of contact with our customers. They identify our customers' problems and arrange for the appropriate service. Then they set and manage expectations internally and externally until the project is completed. The ideal candidate is reliable and possesses excellent communication skills as well as prior experience in a similar role.

Job Duties/Responsibilities

• Understand and identify our customers’ automotive problems
• Arrange and schedule appropriate service solutions
• Prioritize essential services when scheduling jobs
• Offer customers a variety of options to meet their needs
• Set and manage the expectations of both our customers and mechanics regarding each service request
• Continuously keep the customer updated on repair needs and completion times
• Distribute work between technicians efficiently
• Take ownership of the customers’ experience by going above and beyond to leave a positive impression
• Remaining up to date on our service products and offers

Qualifications

• A valid driver's license and a clean driving record
• Excellent interpersonal and customer service skills
• Consistent attention to detail
• Able to capable communicate with a variety of personnel
• Must be able to maintain an organized schedule
• Professional demeanor
• Ambitious and eager to learn the intricacies of any new or existing service products
• Able to reliably complete tasks on time
• Must have the ability to multitask in a fast-paced environment
• Previous experience in a customer facing automotive service role (required)

Benefits

• Paid Vacation after 1 year
• Sick leave available upon hire
• Excellent Health, Vision, Dental, Disability Insurance and more
• 401(k)

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.