Automotive Service Advisor

Kuhnvw; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Signing bonuses for select hires

Paid Vacation

Employee Purchases and Service Discounts

Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance

401(k) Retirement Saving

Career advancement opportunities

Job summary

Kuhn Volkswagen in Tampa, Florida seeks an Automotive Service Advisor with two years of experience in service roles. Responsibilities include overseeing service orders, ensuring customer satisfaction, and managing technician workflows.

The ideal candidate is organized, has fantastic communication skills, and possesses a clean driving record. Benefits include competitive compensation, signing bonuses, and full insurance options.

Qualifications

• Two years of experience as a Service Advisor required.
• Must be organized and friendly.
• Demonstrated ability to manage others.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt and effective service.
• Provide concierge support for customer inquiries.
• Maintain inventory of technicians' time.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicles and repairs.
• Maintain Customer Success Index above company standards.
• Assist in diagnosing vehicle problems.
• Administer warranty claims and train service department staff.
• Reinforce company policies and standards.
• Ensure compliance with laws and regulations.
• Maintain positive relations with factory and staff.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Job description

Automotive Service Advisor

Kuhn Volkswagen

Two years of experience as a Service Advisor required.

Benefits

• Competitive Compensation
• Signing bonuses for select hires
• Paid Vacation
• Employee Purchases and Service Discounts
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Saving
• Career advancement opportunities

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.