VoIP & Voice Systems Engineer - Healthcare IT Field Support

Henry-Ford-Health-2; Rochester Hills (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Henry Ford Health is seeking a Voice Field Services Engineer to manage daily voice services and support end users across Michigan. The role may require travel to various sites within the health system and daily end-user interaction.

The position emphasizes hands-on support for Avaya Aura Platform, Cisco CUCM, and related voice technologies, with MAC activities and incident resolution. Strong communication and collaboration are essential.

Qualifications

• Three (3) or more years of experience in health care Information Technology.
• Three (3) or more years of experience with complex multi-site VoIP networks.
• Three (3) or more years of experience performing MACs for analog/digital/IP phones.
• Three (3) or more years of experience with ITSM tools (ITSM).
• Experience with ServiceNow preferred.

Responsibilities

• Resolve voice incidents for end users across the health system.
• Handle MAC requests for end users across the health system.
• Support end users, departments, or specific sites within the health system.
• Program and support voice systems and devices (Avaya, CUCM, Nortel, ASCOM DECT).
• Assist during outages or major implementations and support larger voice projects.

Skills

Customer facing

Communication

Self-directed

Collaboration

Ability to work under deadline

Tools

Avaya Aura Platform

Cisco CUCM

Nortel

ASCOM DECT Platform

ServiceNow

PSTN carriers

Job description

Henry Ford Health is seeking a Voice Field Services Engineer to manage daily voice services and support end users across Michigan. The role may require travel to various sites within the health system and daily end-user interaction.

The position emphasizes hands-on support for Avaya Aura Platform, Cisco CUCM, and related voice technologies, with MAC activities and incident resolution. Strong communication and collaboration are essential.