Voice Technician

pomeroy; Anaheim (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

pomeroy seeks a skilled Voice Technician to join our IT team in Anaheim, CA. The role focuses on configuring, maintaining, and supporting enterprise telephony infrastructure to ensure high-quality voice communications.

Responsibilities include deploying CUCM, Cisco Unity, Avaya Communication Manager, and managing VoIP endpoints, trunks, gateways, and voicemail systems. The ideal candidate has 3+ years with Cisco/Avaya voice systems and strong QoS knowledge.

Qualifications

• 3+ years of experience with Cisco and Avaya voice systems.
• Experience configuring and maintaining CUCM, Unity, and Avaya Communication Manager.
• Strong knowledge of VoIP protocols (SIP, SCCP, H.323) and QoS.
• Certifications such as CCNA Collaboration or Avaya ACIS preferred.

Responsibilities

• Deploy, configure, and maintain CUCM, Cisco Unity, and Avaya Communication Manager.
• Manage VoIP endpoints, SIP trunks, gateways, and voicemail systems.
• Perform MACDs (Moves, Adds, Changes, Deletes) for users and devices.
• Troubleshoot call quality, connectivity, and system performance.
• Collaborate with network and infrastructure teams for voice/data integration.
• Monitor system health with diagnostic tools and dashboards.
• Maintain documentation of configurations, procedures, and logs.
• Provide Tier 2/3 support for voice-related incidents and service requests.

Skills

VoIP

Cisco

Avaya

Network troubleshooting

Documentation

Education

Telecommunications / IT degree

Tools

Wireshark

SolarWinds

Job description

Job Summary:

We are seeking a skilled and detail-orientedVoice Technicianwith hands-on experience inCisco and Avaya voice systemsto joinour IT team. The ideal candidate will be responsible for the configuration, maintenance, and support of enterprise telephony infrastructure, ensuring reliable and high-quality voice communications across the organization.

Key Responsibilities:

• Deploy, configure, and maintainCisco Unified Communications Manager (CUCM),Cisco Unity, andAvaya CommunicationManagersystems.
• Manage VoIP endpoints, SIP trunks, gateways, and voicemail systems.
• Perform MACDs (Moves, Adds, Changes, Deletes) for users and devices.
• Troubleshoot and resolve issues related to call quality, connectivity, and system performance.
• Collaborate withnetwork and infrastructure teams to ensure seamless voice/data integration.
• Monitor system health and performance using diagnostic tools and dashboards.
• Maintainaccurate documentationof configurations, procedures, and support logs.
• Provide Tier 2/3 support for voice-related incidents and service requests.

Qualifications:

• Associate’s or bachelor’s degree inTelecommunications, IT, or related field (or equivalent experience).
• Minimum3 years of experienceworking withCisco and Avaya voice systems.
• Strong understanding ofVoIP protocols(SIP, SCCP, H.323) andQoSprinciples.
• Experience withCisco Jabber,Avaya Messaging, andAvayaCS1000.
• Familiarity withnetwork troubleshooting tools (e.g., Wireshark, SolarWinds).
• Relevant certifications such asCCNA Collaboration,Avaya ACIS, or equivalent preferred.
• Excellent problem-solving, communication, and customer service skills.