VoIP & Network Support Technician — Remote-Ready Growth

Vivant; Peru (IL); On-site; USD 16,740 - 27,900; Full time

Benefits offered by this job

Competitive Salary + Bonuses

Career Growth Opportunities

Leadership Development

Job summary

Vivant is seeking a Level 1-2 VoIP Network Support Technician in the United States to provide top-notch technical support to U.S.-based business clients. The role includes troubleshooting VoIP systems, SIP trunks, and WiFi connectivity while adhering to high standards of professionalism.

Candidates should have 2+ years of experience in network support, excellent communication skills, and a proactive mindset. Join us for a rewarding career with opportunities for growth and leadership.

Qualifications

• Minimum of 2 years’ experience in VoIP or network support.
• Experience with SIP, PBX systems, and routers.
• Strong communication skills to engage remote business customers.

Responsibilities

• Provide first-level support for VoIP and networking issues.
• Troubleshoot SIP, call quality, and connectivity problems.
• Document and escalate complex issues as necessary.

Skills

VoIP systems support

Networking knowledge

SIP troubleshooting

Excellent communication skills

Proactive mindset

Tools

Help desk ticketing systems

Routers and switches

Job description

Vivant is seeking a Level 1-2 VoIP Network Support Technician in the United States to provide top-notch technical support to U.S.-based business clients. The role includes troubleshooting VoIP systems, SIP trunks, and WiFi connectivity while adhering to high standards of professionalism.

Candidates should have 2+ years of experience in network support, excellent communication skills, and a proactive mindset. Join us for a rewarding career with opportunities for growth and leadership.