VoIP Support Specialist (Remote) — Troubleshooting Expert

C Spire; Mobile (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation Package

Health Insurance

401k Match

Tuition Assistance Programs

Complimentary Wireless Service &Device

Teladoc Telemedicine

WellBeacon Wellness Program

Paid Talent Referral Opportunities

Job summary

C Spire is seeking a Customer Experience Specialist, VoIP (Levels I & II) to provide remote support for VoIP services including BroadWorks and Webex Calling. The role requires strong troubleshooting and meticulous documentation, with Level II handling advanced issues and escalations.

You will work with cross-functional teams, analyze trends, and contribute to service improvements while growing into more advanced engineering or leadership paths.

Qualifications

• Two years of customer service experience and networking basics.
• Strong documentation and issue-tracking skills.
• CCNA or equivalent networking knowledge preferred.

Responsibilities

• Provide remote VoIP support for BroadWorks and related systems.
• Troubleshoot multi-layer VoIP issues and document resolutions.
• Collaborate with engineers on escalated tickets and trends.
• Maintain thorough troubleshooting records and follow up with customers.

Skills

VoIP troubleshooting

Customer service

Documentation

Networking principles

Communication skills

Education

Associate degree in networking

CCNA (preferred)

Tools

Wireshark

BroadWorks

SIP trunking

Job description

C Spire is seeking a Customer Experience Specialist, VoIP (Levels I & II) to provide remote support for VoIP services including BroadWorks and Webex Calling. The role requires strong troubleshooting and meticulous documentation, with Level II handling advanced issues and escalations.

You will work with cross-functional teams, analyze trends, and contribute to service improvements while growing into more advanced engineering or leadership paths.