VoIP & Network Escalation Engineer

Procom Consultants Group; Richardson (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An IT services firm located in Richardson, Texas, is seeking an Escalation Support Specialist for a 12-month contract. The successful candidate will be responsible for troubleshooting telecommunications equipment, particularly with VoIP and Cisco systems. A background with Windows and Linux is essential, alongside strong analytical skills for effective problem-solving. Experience with IP networking and telecommunications hardware is preferred. The role demands flexibility and the ability to handle after-hour support issues when necessary.

Qualifications

• 1-3 years of experience in the related field.
• Knowledge of telecommunications edge equipment.
• Ability to work independently and in a team.

Responsibilities

• Troubleshooting and maintaining telecommunications equipment.
• Administer, support, and maintain Windows/Linux/Cisco VoIP systems.
• Handle urgent after-hour support issues.

Skills

Troubleshooting telecommunications equipment

Working knowledge of VoIP and SIP

Experience with Windows and Linux

IP & SNA network troubleshooting

Strong analytical and problem-solving skills

Education

Associate's degree or equivalent

Relevant certifications (CCNA, CCNP)

Tools

Cisco VoIP systems

Networking systems: T1 through OC12

Job description

An IT services firm located in Richardson, Texas, is seeking an Escalation Support Specialist for a 12-month contract. The successful candidate will be responsible for troubleshooting telecommunications equipment, particularly with VoIP and Cisco systems. A background with Windows and Linux is essential, alongside strong analytical skills for effective problem-solving. Experience with IP networking and telecommunications hardware is preferred. The role demands flexibility and the ability to handle after-hour support issues when necessary.