Network Engineer - II

Ampcus, Inc; Richardson (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology consulting firm based in Richardson, TX is seeking a highly motivated Network Engineer - II. This role involves supporting VoIP services and requires knowledge of telecommunications. Candidates should have a strong customer service background and the ability to obtain government security clearance. The ideal applicant will be well-versed in networking equipment and VoIP technologies. The position offers a chance to work in a dynamic environment with a focus on client and vendor management.

Qualifications

• 1+ years of related work experience in telecommunications or VoIP services.
• Ability to obtain government security clearance is required.

Responsibilities

• Verify and validate order details and work scope.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Lead customer and vendor activation conference bridges.
• Document detailed notes in applicable engineering systems.

Skills

Telecommunications knowledge

Customer service experience

Vendor management

Ability to work shifts

Education

Associate or bachelor's degree

Tools

Cisco Broadsoft/Broadworks

Microsoft Office

Google Workspace

Job description

Ampcus Inc. is a certified global provider of a broad range of technology and business consulting services. We are in search of a highly motivated candidate to join our talented team. Job Title: Network Engineer - II. Location: Richardson, TX.

• This engineering position supports the activation, migration, modification and/or troubleshooting of various Telecommunication VoIP services provided to our end‑user customers and vendors in the Public Sector.
• Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Telecommunication's network and provisioning systems.

Responsibilities

• Verify/validate order details and work scope, perform pre‑install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Complete the removal of system translations associated with service disconnects.
• Lead customer and vendor activation conference bridges.
• Perform call traces to verify correct end‑to‑end call routing… troubleshoot and resolve issues as necessary.
• Perform collaborative service installation and troubleshooting activities with peer work groups.
• Drive escalations with the appropriate internal/external teams for resolution.
• Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.
• Document detailed notes in applicable engineering systems/applications.

Must Have Skills

• Well‑versed in overall telecommunications, particularly Voice over IP (VoIP).
• Strong customer service/vendor management experience.
• Willingness to work rotating shifts including occasional weekends and holidays.
• Ability to obtain government security clearance.

Desired Skills

• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end‑to‑end.
• Working knowledge of Cisco Broadsoft/Broadworks.
• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, AudioCodes).
• Working knowledge of Sonus switches and associated network components.
• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive).

Education / Certifications

• Technically aligned associate degree or bachelor's Degree… one or more years of related work experience.
• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.