Network VoIP Engineer

VetRamp

Austin (TX)

Hybrid

USD 100,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work schedule

Competitive compensation

Job summary

VetRamp is seeking a Network VoIP Engineer in Austin, TX to lead and support enterprise VoIP and collaboration systems, focusing on design, implementation, and operations for Cisco-based voice infrastructure.

You will handle SIP trunking, CUBE, disaster recovery, security, and cross‑functional projects in a 24x7x365 environment. Hybrid work style with in-office Tue–Thu and remote Mon & Fri is offered.

Qualifications

Bachelor's degree in Computer Science, IT, Telecommunications, or related field.
3 years of experience with Cisco Unified Communications Manager, Unity Connection, and Emergency Responder (v12.x).
Strong dial plan, route pattern, and call routing design understanding.
Experience troubleshooting SIP/SCCP registrations and SRST.
Experience configuring inbound/outbound dial peers with Cisco CUBE.
Voice gateway and multi-site deployment experience.
QoS design and implementation for voice traffic.
Experience activating SIP trunks across multiple carriers.
Working knowledge of Cisco routing, switching, and enterprise network integration.
Ability to work independently in a highly available enterprise environment.

Responsibilities

Support implementation, maintenance, and lifecycle management of enterprise VoIP infrastructure.
Troubleshoot Cisco Unified Communications Manager, Unity Connection, and Emergency Responder platforms.
Configure and support SIP trunking and session border controller solutions including Cisco CUBE.
Support disaster recovery planning, backup strategies, and security controls for voice services.
Monitor system performance, remediate vulnerabilities, and resolve incidents impacting telephony.
Participate in complex projects involving design, risk assessment, and cross‑functional coordination.
Develop and maintain technical documentation, runbooks, and training materials.
Provide Tier II escalation support and mentor staff.
Recommend and implement infrastructure improvements and process optimization.

Skills

Cisco UC Manager

SIP trunking

SRST

Voice QoS design

Networking for VoIP

Education

Bachelor's degree in CS/IT/Telecom

Tools

Cisco CUBE

Cisco Unified Communications Manager

Unity Connection

ISE/Expressway/Webex

SRTP/ SBC platforms (Ribbon/AudioCodes)

Job description

Austin, TX (Hybrid: In Office Tue–Thu | Remote Mon & Fri)

Salary: $100,000–$110,000

About the Opportunity

An established Austin-based financial institution is seeking a Network VoIP Engineer to provide technical leadership and hands‑on support for enterprise telephony and unified communications environments. This organization operates mission‑critical systems that require secure, highly available voice infrastructure supporting multiple business locations and a 24x7x365 operating model.

This is an excellent opportunity for a Cisco collaboration professional who enjoys owning voice systems end‑to‑end, solving complex technical issues, and driving modernization initiatives in a stable, team‑oriented environment.

Overview

The Network VoIP Engineer will serve as the subject matter expert for enterprise voice and collaboration systems, responsible for design, implementation, maintenance, and operational stability of VoIP infrastructure. This role supports Cisco collaboration technologies, SIP trunking, session border controllers, disaster recovery planning, security, and telephony‑related projects.

Key Responsibilities

Support implementation, maintenance, and lifecycle management of enterprise VoIP infrastructure
Perform advanced troubleshooting for Cisco Unified Communications Manager, Unity Connection, and Emergency Responder platforms
Configure and support SIP trunking and session border controller solutions including Cisco CUBE
Support disaster recovery planning, backup strategies, and security controls for voice services
Monitor system performance, remediate vulnerabilities, and resolve operational incidents impacting telephony services
Participate in complex projects involving solution design, risk assessment, and cross‑functional coordination
Develop and maintain technical documentation, runbooks, and training materials
Provide Tier II escalation support and mentor peer technical staff
Recommend and implement infrastructure improvements and process optimization initiatives
Ensure voice services remain highly available, secure, and compliant across multiple business locations

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field
3 years of experience supporting Cisco Unified Communications Manager, Unity Connection, and Emergency Responder (v12.x )
Strong knowledge of dial plans, route patterns, and call routing design
Experience troubleshooting SIP and SCCP phone registration, including SRST
Experience configuring and troubleshooting inbound/outbound dial peers using Cisco CUBE
Voice gateway and multi‑site deployment experience
Quality of Service (QoS) design and implementation for voice traffic
Experience activating and supporting SIP trunks across multiple carriers
Working knowledge of Cisco routing, switching, and enterprise network integration
Ability to work independently in a highly available enterprise environment

Preferred Qualifications

Experience with SD‑WAN impacts on VoIP and SIP traffic
Cisco Meraki wireless administration experience
Familiarity with Cisco Identity Services Engine (ISE)
Experience with Kurmi, Variphy, or Cisco RTMT
Experience with Cisco Expressway, Webex Calling, Webex Contact Center, or Microsoft Teams Phone
Automation skills using Python, Ansible, or similar tools
Exposure to compliance environments such as SOX, PCI, or HIPAA
Experience with non‑Cisco SBC platforms such as Ribbon or AudioCodes

Why Consider This Role