Senior VoIP Engineer - Enterprise Cisco & QoS Expert

Procom Consultants Group; Houston (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading IT services firm in Houston seeks a Senior VoIP Engineer to oversee the enterprise voice network. This role requires 7+ years of VoIP and TDM network design and troubleshooting experience, plus proficiency with Cisco products such as Unified Communications Manager. The ideal candidate will provide strategic direction for installations, maintain technical documentation, and ensure uninterrupted service. Strong knowledge of VoIP protocols and network policies is essential. A Cisco CCVP certification is required.

Qualifications

• 7+ years of experience designing, configuring, and implementing enterprise-class VoIP networks.
• Hands-on experience with Cisco voice products and troubleshooting tools.
• Understanding of VoIP service provisioning methods.

Responsibilities

• Serve as subject matter expert for IP-based telephone systems.
• Provide strategic technical direction and support for VoIP installations.
• Identify capacity and performance issues to maintain service.

Skills

IP-based telephone systems

VoIP troubleshooting tools

Cisco Unified Communications Manager / Call Manager

MPLS converged networks

QoS/CoS policies

SIP, RTP, T.38

Routing and transport protocols

Education

Cisco CCVP certification

Tools

Cisco Voice Gateways

Cisco Routers

Cisco Switches

Job description

A leading IT services firm in Houston seeks a Senior VoIP Engineer to oversee the enterprise voice network. This role requires 7+ years of VoIP and TDM network design and troubleshooting experience, plus proficiency with Cisco products such as Unified Communications Manager. The ideal candidate will provide strategic direction for installations, maintain technical documentation, and ensure uninterrupted service. Strong knowledge of VoIP protocols and network policies is essential. A Cisco CCVP certification is required.