Voice of the Customer Champion

InPro Corporation; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Inpro WT of Mint Hill, NC, is seeking a Customer Care Coordinator to be the main point of contact for customers, helping move projects from quotation to shipment. The role is primarily in-office and centers on ownership, proactive communication, and reliable problem solving to keep customers informed.

You will process orders, coordinate with internal teams, manage documentation, and build strong relationships by listening carefully and delivering clear answers.

Qualifications

• Have at least 1 year of B2B customer service experience involving phone, email, and in-person interaction.
• Communicate clearly, professionally, and confidently.
• Have a high school diploma, HSED or GED.
• Have a positive attitude and genuinely enjoy helping customers.
• Take initiative and look for ways to solve problems before being asked.
• Are highly dependable and follow through on commitments.
• Have strong attention to detail and a sense of urgency.
• Can prioritize multiple customers, orders, projects, and deadlines.
• Are comfortable working independently while also collaborating with a team.
• Have strong organizational skills, particularly when managing emails, files, and customer information.
• Are eager to learn new products, systems, and processes.
• Represent yourself and Inpro WT with professionalism, integrity, and enthusiasm.

Responsibilities

• Be the Voice of the Customer: act as trusted point of contact for customers by phone, email, and in person.
• Own the Solution: take ownership, identify resources, and coordinate across the organization to resolve concerns.
• Keep Projects Moving: prepare quotations, update orders, and coordinate from quotation to shipment.
• Become a Product Resource: learn Inpro WT products and applications to confidently help customers choose the right products.

Skills

B2B customer service

Communication

Attention to detail

Problem solving

Customer focus

Education

High school diploma

GED/HSED

Job description

Inpro WT of Mint Hill, NC, is seeking a Customer Care Coordinator to be the main point of contact for customers, helping move projects from quotation to shipment. The role is primarily in-office and centers on ownership, proactive communication, and reliable problem solving to keep customers informed.

You will process orders, coordinate with internal teams, manage documentation, and build strong relationships by listening carefully and delivering clear answers.