Customer Care Champion: Delight Customers & Grow

Moxie Pest Control; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Great Places To Work

401K Plan

Paid Time Off

Job summary

Moxie Pest Control is seeking a Customer Care Expert who loves talking to customers and resolving issues quickly. This role requires a self-starter attitude, the ability to learn new skills, and teamwork to put the customer experience first.

The position involves telephony login, handling many calls, responding to SMS, email, and voicemails, and assisting with scheduling standard maintenance. You will also help with complaints, cross-training, and data entry.

Qualifications

• Must possess a high school diploma, or equivalent.
• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.).
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets).
• Become an expert at PestRoutes - our CRM.
• Excellent communication and interpersonal skills.

Responsibilities

• Be logged into the telephony system.
• Handle up to 50+ total calls daily.
• Respond to SMS, Email and Voicemails from customers.
• Assist customers with scheduling their standard maintenance.
• Assist customers with customer service complaints and concerns.
• Communicate company initiatives to customers (marketing, sales, etc.).
• Direct customers to appropriate departments (where applicable).
• Participate in cross training within other departments to strengthen skill set.
• Assist management with non recurring tasks as needed.
• Customer data entry.
• Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Team player

Education

High school diploma or equivalent

Tools

G-Suite

PestRoutes CRM

Job description

Moxie Pest Control is seeking a Customer Care Expert who loves talking to customers and resolving issues quickly. This role requires a self-starter attitude, the ability to learn new skills, and teamwork to put the customer experience first.

The position involves telephony login, handling many calls, responding to SMS, email, and voicemails, and assisting with scheduling standard maintenance. You will also help with complaints, cross-training, and data entry.