Customer Success Coordinator

Market Value Southwest; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Hands-on experience

Professional development

Collaborative culture

Growth opportunities

Diverse exposure

Job summary

Market Value Southwest is seeking a Customer Success Coordinator to support and deliver a positive customer experience in Milwaukee. You will coordinate daily customer activities, manage follow-ups, and ensure information flows smoothly between customers and internal teams.

This role suits detail-oriented, responsive individuals who can juggle multiple priorities and collaborate across departments. You will help customers navigate our products and programs while maintaining accurate records and

Qualifications

• Bachelor's degree or 1–2 years of relevant professional experience.
• Strong written and verbal communication skills.
• Excellent organizational and coordination abilities.
• Strong attention to detail and follow-through.
• Comfortable communicating directly with customers.
• Strong interpersonal and problem-solving skills.
• Ability to manage multiple tasks, deadlines, and priorities.
• Professional, dependable, and responsive.
• Comfortable collaborating with multiple teams and departments.
• Previous experience in customer success, customer service, account support, project coordination, hospitality, or another customer-facing environment is preferred.

Responsibilities

• Coordinate day-to-day customer success activities and follow-up.
• Maintain regular communication with customers regarding questions, updates, and ongoing needs.
• Track customer requests, action items, and outstanding follow-up.
• Help customers navigate available products, services, programs, and resources.
• Maintain accurate and organized records of customer interactions and activities.
• Coordinate customer needs with appropriate internal teams.
• Support customer onboarding and ongoing engagement activities.
• Monitor open customer items and help ensure timely resolution.
• Prepare customer information, updates, and support materials as needed.
• Maintain schedules and documentation related to customer programs and initiatives.
• Gather customer feedback and communicate relevant information internally.
• Assist with tracking customer satisfaction and engagement activity.
• Maintain current knowledge of company products, services, and processes.
• Support internal reporting and customer success documentation.
• Help identify opportunities to improve customer communication and coordination.
• Assist with additional customer-focused projects and initiatives as needed.

Skills

Communication

Organizational skills

Attention to detail

Customer-facing

Problem-solving

Time management

Collaboration

Dependability

Education

Bachelor's degree or equivalent experience

Job description

We are seeking a Customer Success Coordinator to support the organization and delivery of a positive customer experience. This role helps coordinate customer activities, maintain communication, track follow-up needs, and ensure important information moves efficiently between customers and internal teams.

The Customer Success Coordinator will combine direct customer communication with organizational and administrative responsibilities. This position is well suited for someone who is detail-oriented, responsive, and comfortable managing multiple customer activities and priorities.

Responsibilities

• Coordinate day-to-day customer success activities and follow-up
• Maintain regular communication with customers regarding questions, updates, and ongoing needs
• Track customer requests, action items, and outstanding follow-up
• Help customers navigate available products, services, programs, and resources
• Maintain accurate and organized records of customer interactions and activities
• Coordinate customer needs with appropriate internal teams
• Support customer onboarding and ongoing engagement activities
• Monitor open customer items and help ensure timely resolution
• Prepare customer information, updates, and support materials as needed
• Maintain schedules and documentation related to customer programs and initiatives
• Gather customer feedback and communicate relevant information internally
• Assist with tracking customer satisfaction and engagement activity
• Maintain current knowledge of company products, services, and processes
• Support internal reporting and customer success documentation
• Help identify opportunities to improve customer communication and coordination
• Assist with additional customer-focused projects and initiatives as needed

Requirements

• Bachelor's degree or 1–2 years of relevant professional experience
• Strong written and verbal communication skills
• Excellent organizational and coordination abilities
• Strong attention to detail and follow-through
• Comfortable communicating directly with customers
• Strong interpersonal and problem-solving skills
• Ability to manage multiple tasks, deadlines, and priorities
• Professional, dependable, and responsive
• Comfortable collaborating with multiple teams and departments
• Previous experience in customer success, customer service, account support, project coordination, hospitality, or another customer-facing environment is preferred

Benefits

• Comprehensive training and ongoing support
• Hands-on customer success and coordination experience
• Professional development opportunities
• Collaborative and team-oriented work environment
• Exposure to multiple areas of customer and business operations
• Opportunities to develop communication, organization, and customer relationship skills
• Opportunities for continued growth and increased responsibility

Milwaukee, WI