Voice Center Admin Assistant — Patient Scheduling Pro

The General Hospital Corporation; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham seeks an Administrative Assistant to support a busy clinical practice. You will greet patients, manage scheduling, and assist with day-to-day administrative tasks in an onsite Mass General Brigham site in Boston.

The role requires a High School Diploma and 2–3 years of office experience; CMAA credential is preferred. Proficiency in Microsoft Office and strong communication, organizational, and multi-tasking skills are essential.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• CMAA credential preferred.
• Proficiency with Microsoft Office Suite and standard office procedures.
• Strong written, verbal, telephone, and interpersonal communication skills.
• Excellent organization and time-management skills with the ability to manage multiple responsibilities and follow established protocols.
• Ability to handle non-routine calls, resolve routine issues appropriately, and communicate clearly and accurately.

Responsibilities

• Greet and assist patients and support scheduling, check-in, and check-out activities.
• Schedule patient appointments and maintain accurate appointment records.
• Answer incoming calls, respond to routine inquiries, take messages, and coordinate appointments.
• Process administrative documentation, including billing forms, medical records, laboratory results, and scanned documents.
• Assist with prior authorizations, provider questions, prescription refill requests, and test result messages.
• Prepare forms, records, schedules, memos, correspondence, mail, and faxes.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to others.
• May support more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at an advanced competency level.
• May accept patient co-payments as required.

Skills

Office experience

Communication skills

Organization skills

Multitasking

Education

High School Diploma

CMAA credential

Tools

Microsoft Office

Job description

Mass General Brigham seeks an Administrative Assistant to support a busy clinical practice. You will greet patients, manage scheduling, and assist with day-to-day administrative tasks in an onsite Mass General Brigham site in Boston.

The role requires a High School Diploma and 2–3 years of office experience; CMAA credential is preferred. Proficiency in Microsoft Office and strong communication, organizational, and multi-tasking skills are essential.