Voice Center Administrative Assistant – Patient Services

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham in Boston is seeking an Administrative Assistant to create a smooth, welcoming experience for patients while supporting day-to-day operations in a busy clinical practice.

The role suits an organized, service-minded professional who enjoys working with patients, managing multiple priorities, and collaborating with a healthcare team. You will handle scheduling, registrations, and communications, with opportunities for growth within a values-driven, not-for-profit system.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) credential preferred.

Responsibilities

• Greet and assist patients and support scheduling, check-in, and check-out activities.
• Schedule patient appointments and maintain accurate appointment records.
• Answer incoming calls, respond to routine inquiries, take messages, and coordinate appointments.
• Process administrative documentation, including billing forms, medical records, laboratory results, and scanned documents.
• Assist with prior authorizations, provider questions, prescription refill requests, and test result messages.
• Prepare forms, records, schedules, memos, correspondence, mail, and faxes.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to others.
• May support more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at an advanced competency level.
• May accept patient co-payments as required.

Skills

Communication skills

Scheduling

Telephone etiquette

Education

High School Diploma or equivalent

CMAA credential preferred

Tools

Microsoft Office Suite

Job description

Mass General Brigham in Boston is seeking an Administrative Assistant to create a smooth, welcoming experience for patients while supporting day-to-day operations in a busy clinical practice.

The role suits an organized, service-minded professional who enjoys working with patients, managing multiple priorities, and collaborating with a healthcare team. You will handle scheduling, registrations, and communications, with opportunities for growth within a values-driven, not-for-profit system.