Emergency Communications Call Taker (24/7 Shifts)

Public Safety Dispatch Network; Bush (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Bush, LA is seeking 911 Call Takers to listen, ask focused questions, verify locations, and document information for dispatch personnel in emergencies.

These positions may operate within centers that handle call-taking and radio dispatch, potentially requiring training for both roles. Candidates should have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Qualifications

• Employers look for strong listening comprehension and accurate typing.
• Ability to follow structured procedures is required.
• Experience in public safety or call-taking is preferred but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Bush, LA is seeking 911 Call Takers to listen, ask focused questions, verify locations, and document information for dispatch personnel in emergencies.

These positions may operate within centers that handle call-taking and radio dispatch, potentially requiring training for both roles. Candidates should have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures.