911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; Amite City (LA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Amite, LA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm incidents and locations, and document details for responder coordination.

Applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. You will follow structured procedures and may undergo required assessments and certifications.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension is essential.
• Accurate typing and clear verbal communication are expected.
• Ability to follow structured procedures is critical.
• Assessments and certifications may be required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Procedural thinking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Amite, LA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm incidents and locations, and document details for responder coordination.

Applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. You will follow structured procedures and may undergo required assessments and certifications.