911 Call Taker – Urgent Communications Specialist

Public Safety Dispatch Network; Vivian (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Vivian, LA. This role involves answering emergency lines, verifying location and contact details, and collecting critical information to speed responders.

Successful candidates will demonstrate active listening, precise typing, and calm, clear communication. Training and certifications may be required, with shifting schedules including nights and weekends.

Qualifications

• High school diploma or equivalent required; relevant customer service experience helpful.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and following structured procedures are required.
• Assessments and passing scores are determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Vivian, LA. This role involves answering emergency lines, verifying location and contact details, and collecting critical information to speed responders.

Successful candidates will demonstrate active listening, precise typing, and calm, clear communication. Training and certifications may be required, with shifting schedules including nights and weekends.