Emergency 911 Call Taker - Fast-Paced Public Safety

Public Safety Dispatch Network; New Roads (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training and certification support

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for opportunities in New Roads, LA. Provide first-contact response to emergency calls, verify locations, and document details for dispatch teams.

Training is required to ensure accurate data entry and effective pre-arrival guidance. Candidates should demonstrate strong listening, typing, and verbal communication skills, with prior customer service or call-center experience preferred.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or call center experience is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers for opportunities in New Roads, LA. Provide first-contact response to emergency calls, verify locations, and document details for dispatch teams.

Training is required to ensure accurate data entry and effective pre-arrival guidance. Candidates should demonstrate strong listening, typing, and verbal communication skills, with prior customer service or call-center experience preferred.